Dear valued customer
Given the unprecedented global situation regarding COVID-19, we wanted to update you on our response to the pandemic.
Of course, our team, our customers and engineering network – the people who keep Rightio moving forward – are our number one priority. To ensure their wellbeing, we are closely monitoring official guidance from the government and health authorities to ensure our own policies and procedures reflect the best available information day-to-day.
Keeping business moving
To minimise disruption for our customers, we have taken pro-active steps to ensure, to the best of our ability, you have the services you need, when you need them.
In order to maintain and deliver our continued high value quality service, we are ensuring that our network of engineers is working hard to meet customer demands.
We do however, request that you are patient, as call volumes are extremely high, and when the engineers are on site they are treated with respect and kindness. The quicker they can get onto the job, the quicker your problems are fixed, and they can move onto the next customer.
By taking these steps, we are working to keep the repair process running as close to normal as possible.
Here to help
With the global situation and official guidance around COVID-19 changing daily, we will continue to keep you updated on our approach. For queries regarding job order progress, your customer services representative should continue to be your best point of contact using the number provided.
For more information on the steps you can take to mitigate the spread of COVID-19, please visit the Department of Health and Social Care website